Crisis & issues management
Crisis & Issues Management
When an issue gathers attention, speed matters — but judgement matters more. We help teams assess the facts, coordinate decision-makers and communicate responsibly across affected audiences.
Request a confidential briefingOur approach
A response should be proportionate to the issue, grounded in verified facts and led by someone who can make decisions.
What the work covers
A clear scope, matched to the issue.
Issue assessment
Assess the source, reach, velocity and credibility of an issue alongside customer, employee, legal and operational impact.
Response structure
Define a decision owner, escalation thresholds, approval path and a clear holding line while facts are established.
Stakeholder communication
Prepare channel-appropriate messages for customers, teams, partners, journalists or regulators as the situation requires.
Monitoring and recovery
Follow the public response, correct inaccuracies where appropriate and capture the root cause for follow-up.
How we work
From signal to considered action.
- 01
Establish facts
Gather a verified timeline, identify unknowns and assess immediate exposure.
- 02
Align decisions
Bring the right owners together on actions, approvals and communications.
- 03
Communicate & review
Respond through appropriate channels, monitor developments and document lessons.
The goal is not to erase criticism. It is to make timely, accountable decisions and protect the trust of people affected by the issue.
For ongoing detection and routine public replies, see our listening service. Read the related guidance
Confidential enquiry
Discuss your situation with us.
Tell us what concerns you, and we’ll suggest a sensible next step.