Managed Google reviews
Google Review Integrity & Response
Reviews deserve more than a star-rating target. We help teams monitor feedback, respond with care, investigate serious complaints and address suspected policy violations through evidence-based channels.
Request a confidential briefingOur approach
A credible review programme protects customer trust by taking genuine criticism seriously and challenging violations responsibly.
What the work covers
A clear scope, matched to the issue.
Review monitoring
Watch new Google reviews across relevant Business Profiles, identify patterns and flag urgent feedback for attention.
Approved responses
Draft courteous, specific replies for your approval, with clear rules for privacy, tone and when to take a conversation offline.
Serious complaint escalation
Route safety, legal, discrimination or recurring service concerns to the responsible team; document ownership and follow-through.
Policy-violation reporting
Assess suspected spam, impersonation, conflicts of interest or abusive content against platform policy, collect supporting evidence and submit reports through official channels. Google decides outcomes; removal is never guaranteed.
Multi-location coordination
Keep response standards consistent across branches while allowing local teams to investigate the facts and own customer resolution.
Governance and reporting
Report review themes, response progress, escalations and location-level patterns so leaders can address underlying causes.
How we work
From signal to considered action.
- 01
Audit
Review profiles, access, response history, locations and complaint categories.
- 02
Set the rules
Agree on response approvals, escalation triggers and evidence requirements with your teams.
- 03
Operate & report
Monitor, prepare responses, route cases and report on themes and follow-up.
We do not promise to delete reviews, suppress genuine criticism or manipulate ratings. A useful programme makes feedback visible, responses consistent and policy reports defensible.
Suspect a fake or policy-violating review? Our separate guide explains the available reporting options. Read the related guidance
Confidential enquiry
Discuss your situation with us.
Tell us what concerns you, and we’ll suggest a sensible next step.